Drop-offs and pickups are Monday through Friday, 7 AM to 7 PM Eastern. I'm closed Saturday and Sunday. Book a drop-off time online and you'll get a confirmation email with the address.
Most repairs (diagnostics, virus/malware removal, tune-ups, OS reinstalls) are completed within 1 business day. Repairs requiring ordered parts (hardware replacements, upgrades) typically take 3–5 business days, depending on part availability. I'll give you a specific estimate at drop-off based on your device and issue.
When your device is ready, I'll text you (or call) at the number you gave when booking, with the total and a few pickup times. We'll pick a time that works — Monday through Friday, 7 AM to 7 PM — and you pay at pickup unless you already prepaid online. I'll show you what was fixed before you go, and your 30-day warranty starts then.
Yes. Your device stays with me the entire time — it's never sent out to anyone else. I only access what's needed to diagnose and fix the problem, and I never browse, copy, or share your personal files, photos, or accounts. If a repair involves wiping or reinstalling, I'll tell you first so nothing gets lost unexpectedly. I still recommend backing up anything important before drop-off.
All repairs come with a 30-day warranty covering the specific issue repaired. If the same problem returns within 30 days, I'll fix it at no additional charge. This warranty does not cover new issues, physical damage, liquid damage, or problems unrelated to the original repair.
Your device, its charger/power adapter, and any relevant passwords needed to access it.
Windows, Mac, and Linux on desktops and laptops. I can also help with software issues on tablets.
I don't work on phones. For tablets, I can help with software problems — slowness, updates, apps, settings, and troubleshooting — but I don't do any hardware repairs on tablets, including screens and batteries.
Not at this time. I focus on diagnostics, internal upgrades, desktop part replacements, software, and virus removal. Keyboard repairs are possible depending on the device — ask and I'll let you know.
In many cases, yes — but it depends on the device and what caused the data loss. I'll assess this during diagnostics and let you know your recovery options.
At pickup, I accept cash, card, and most payment methods. If you'd like to pay online ahead of time, you can prepay the $40 diagnostic or the $40 OS service with PayPal, Venmo, or card. Paying online is optional.
Only the $40 diagnostic fee applies if no further repair is completed.
Head back to the booking form to lock in your drop-off date and time in Waynesville.
Start Your Repair